DUMPS PEOPLECERT ITIL-4-SPECIALIST-MONITOR-SUPPORT-FULFIL REVIEWS, EXAM ITIL-4-SPECIALIST-MONITOR-SUPPORT-FULFIL BRAINDUMPS

Dumps Peoplecert ITIL-4-Specialist-Monitor-Support-Fulfil Reviews, Exam ITIL-4-Specialist-Monitor-Support-Fulfil Braindumps

Dumps Peoplecert ITIL-4-Specialist-Monitor-Support-Fulfil Reviews, Exam ITIL-4-Specialist-Monitor-Support-Fulfil Braindumps

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Peoplecert ITIL 4 Specialist: Monitor, Support, Fulfil Exam Sample Questions (Q49-Q54):

NEW QUESTION # 49
A service provider successfully fulfils service requests according to well-defined service request models. This is effectively supported by the workflow management software tool, where the models are saved and managed. The CIO is aiming to understand and optimize the costs of the services delivered to customers.
Which capability of the workflow management tool used for service request management is DM MOST important to support this objective?

  • A. Work hours planning and reporting
  • B. Available and convenient self service
  • C. Support of end to end value streams
  • D. Affordable and flexible super-user role

Answer: C

Explanation:
To optimize the costs of the services delivered to customers, the most important capability of the workflow management tool in service request management is the support of end-to-end value streams. ITIL 4 focuses on understanding and optimizing the entire value stream rather than isolated tasks to ensure services are delivered efficiently and cost-effectively.
Support of End-to-End Value Streams (Answer D - Correct): By supporting end-to-end value streams, the workflow management tool can track and manage the entire process, from request submission to fulfillment. This capability is critical for analyzing the full cost of delivering a service, identifying bottlenecks, and optimizing the process. Understanding the full value stream allows the CIO to make informed decisions about how to reduce costs without sacrificing service quality.
Available and Convenient Self-Service (Answer A - Incorrect): While self-service can reduce operational costs by enabling users to fulfill some requests independently, it does not directly contribute to optimizing the cost of the entire service delivery process.
Affordable and Flexible Super-User Role (Answer B - Incorrect): Super-user roles can assist in managing service requests, but this feature is not directly related to the optimization of service delivery costs.
Work Hours Planning and Reporting (Answer C - Incorrect): While work hours planning and reporting help manage resource allocation, they are not the most critical element for understanding the overall cost of delivering services across the entire value stream.
ITIL 4 Reference:
Service Request Management Practice: Emphasizes the importance of managing and optimizing end-to-end value streams to ensure cost-effective service delivery.
Service Value Stream Mapping: ITIL focuses on identifying and optimizing the complete value stream to reduce costs and improve efficiency.


NEW QUESTION # 50
An organization has identified many interfaces between the service request management activities and the activities of other practices. During value stream mapping, when will it be BEST to document these interfaces?

  • A. Creation of the 'to be' service value stream map
  • B. Identification of the scope of the service value stream analysis
  • C. Definition of the purpose of the service value stream
  • D. Walkthrough of the service value stream steps

Answer: D


NEW QUESTION # 51
What is both a key input and a key output of the 'service request fulfilment control' process?

  • A. User satisfaction surveys
  • B. Fulfilment actions records and reports
  • C. Service level agreements
  • D. Service request models

Answer: D

Explanation:
Service request models serve as both a key input and a key output of the 'service request fulfillment control' process. Let's explore why:
Key Input:
Service request models define the standardized procedures and workflows for fulfilling various types of service requests. They act as a blueprint for the fulfillment process.
Key Output:
The 'service request fulfillment control' process might involve reviewing and updating existing service request models based on feedback, performance data, or changes in service offerings.
Let's analyze why other options are not the best fit:
A . Service level agreements (SLAs): SLAs define the agreed-upon service levels for fulfilling service requests, but they are not directly modified or created during the fulfillment control process itself.
B . User satisfaction surveys: These provide feedback on the fulfillment process but are not a direct input or output of the control process.
D . Fulfillment actions records and reports: These document the actions taken during fulfillment but are not the central focus of the control process.
In conclusion: Service request models are essential for guiding the fulfillment process and are also subject to review and improvement based on the outcomes of that process, making them both a key input and a key output of 'service request fulfillment control.'


NEW QUESTION # 52
What is the MOST LIKELY reason to involve third parties in the service provider's problem management practice?

  • A. Third parties am responsible for problem categorization and Impart analysis
  • B. Errors in third-party products may cause problems
  • C. Problems may cause incidents that have an Impact on third parties
  • D. Service provider may have insufficient resources

Answer: B

Explanation:
Involving third parties in problem management is often necessary when errors in third-party products are the root cause of problems within the service provider's environment. These errors can lead to incidents or disruptions, making it essential to collaborate with external vendors or partners to resolve such issues.
Problems impacting third parties (Option A) or insufficient resources (Option D) might be considerations, but the direct impact of third-party products is the most likely reason.
Problem categorization and impact analysis (Option B) are typically internal activities.


NEW QUESTION # 53
An organization is improving its service desk practice. How should the organization use the guiding principle 'optimize and automate'?

  • A. Review and standardize service desk procedures using tools where possible
  • B. Gradually implement new service desk channels and tools
  • C. Establish a clear and easy way to use communication channel for users
  • D. Use existing procedures until the resources are available to review them

Answer: A

Explanation:
The guiding principle "optimize and automate" in ITIL 4 emphasizes making the best use of resources by simplifying and standardizing processes and then automating where it adds value. When improving the service desk practice, the first step should be to review and standardize procedures. This ensures that all processes are well understood and consistent before they are automated. Tools should then be applied to further enhance efficiency, but only after processes are optimized.


NEW QUESTION # 54
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